Frequently Asked Questions

Unlike traditional telephone systems, which can be costly and difficult to manage, 3CX Phone System offers a cost-effective and flexible alternative. With 3CX, businesses can leverage a single client to access features such as voice calls, live chat, WhatsApp, Facebook business SMS, and video conferencing. This eliminates the need to switch between multiple applications and provides a seamless communication experience.

Yes! With 3CX Phone System, you can use your office number to take calls on your smartphone. The iOS and Android apps keep you connected via calls, video conferences, and chats. In addition, you can use the web client and desktop apps, making it ideal for enabling a remote workforce. You can update your status to show when you're available or away on holiday, ensuring efficient communication even when you're not in the office.

3CX Live Chat allows you to handle customer queries through live chat, as well as WhatsApp, Facebook, and SMS messages - all from a single interface. It eliminates the need for customers to explain everything again if the chat escalates to a call. You can instantly elevate the chat to a call for better explanation and faster issue resolution. Additionally, you can share the customer's query history with other team members to get their feedback on resolving issues.

Yes, 3CX Phone System offers cost savings and flexibility to adapt to your business's needs. The solution is based on an annual fee that reflects the system's size, allowing you to scale as your business grows. You can connect your existing IP phones and enjoy low call costs with 10X IT's voice solutions. With automated upgrades and backups, administration is streamlined, and there are no bolt-ons required.

3CX Phone System charges based on the number of concurrent calls required, rather than per extension. This pricing model ensures that you only pay for what you need, without additional costs for each employee extension. You can choose from different call packages, such as increments of 2, 5, 10, or 15 concurrent calls, allowing you to tailor the pricing to your specific requirements.

Yes, 3CX offers a suite of powerful additional modules to supercharge your phone system. These modules include Call Centre Management, 3CX Hotel Phone System, and Free Live Chat Software for Business. Each module is designed to enhance specific functionalities, such as call center operations, hotel phone systems, and live chat customer support.

No, Unlimited, uncapped calling is not included with all 3CX installations. Although most deployments do include unlimited and uncapped calling, we also offer competitive per-second billing plans specifically designed for call centers and hotels. These tailored solutions are aimed at meeting the unique needs of these industries. Please contact us for more information on our billing plans and find the perfect fit for your business.

Yes, 10X IT can finance 100% of the equipment, licenses, installation, and setup.

Yes, 3CX is compatible with most modern SIP telecom equipment. We will perform a comprehensive assessment to identify which equipment can be integrated with the 3CX system. Our aim is to ensure a smooth transition and make the most of your existing infrastructure. Get in touch with us to discuss your specific equipment, and let our experts assist you through the process.