As many as 50% of live chats end up being forwarded to the call center… with the customer having to explain everything again! In these cases live chat systems are yet another obstacle prolonging resolution times. Not so with 3CX Free Live Chat Software for Businesses! The customer or chat agent can instantly elevate the chat to a call to explain better. Customer’s query with history can be shared with other team members for their feedback to resolve issues faster. And it’s not just live chat or voice - handle your WhatsApp, Facebook and SMS messages from the same interface. Get live chat for your business without paying R 350 + per user per month!
With our solution, you can elevate chats into calls in an instant, allowing customers to explain their queries in greater detail. History sharing with other team members enables faster issue resolution and real-time advice to visitors as they browse your products or services.
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Best of all, our live chat solution is free forever with no per-user per-month pricing. You can assign more agents to group chats without increasing monthly fees and enjoy a fully customizable live chat solution with added voice, video, and more. Our chat queue handles far more than just reception staff, and our integration with WhatsApp and Facebook allows for fast responses to guest queries.
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3CX Live Chat is the solution you've been searching for to connect your team and customers. Our solution is fully customizable to suit your business needs. Edit text colors, predefined responses, and personalize chat greetings according to your business working hours. Our platform is also mobile, allowing you to keep in touch on-the-go with 3CX iOS and Android applications.
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We also offer innovative features such as OmniChannel messaging and call reports to evaluate agent performance. And don't forget, you can integrate your WhatsApp and Facebook accounts with our system. Respond to messages from a single interface and use the same platform to send and answer SMS messages with your business number.
Drop the R 350 + per User per Month...
Keep the Customer
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Free forever. There is no per-user per-month pricing. No catch!
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Assign more agents to group chats without increasing monthly fees.
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Fully customisable live chat solution with added voice, video, and more.
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Give visitors real-time advice as they browse your products/services.
When Live Chat is Not Enough…
Superchat!
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Add 3CX Live Chat to any website and see booking rates soar.
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Create a Live Chat queue to include more than just reception staff.
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Integrate with WhatsApp and Facebook for fast responses to guest queries.
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Allow web visitors to elevate the chat to a call with the click of a button.
Omnichannel: One System for Messaging & Calls
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Connect your WhatsApp & Facebook to view & respond to messages from 3CX.
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Use same interface to send & answer SMS messages, with your biz number.
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Convert those new visitors into new leads in your CRM.
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Answer calls, identify existing customers and bring up their contact records.
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Use various chat and call reports to evaluate agents’ performance.
